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Importantly, due to the increased demand caused by the pandemic generally experience delays in the production and delivery. If you're looking to purchase a new pool within the coming years, you could face an extended wait time than you expected, especially in the event that you're trying be on a builders' schedule, too. It is important to start shopping early. Although pools that are typically bought in spring or even in the late summer can typically have just a few weeks of usage that year, the entire business is now delayed by several weeks , and sometimes even months. It's the case on the manufacturers' part of the business. A lot of pools builders have contracts between 6 and 12 months out at present. The best strategy you can be following is to buy the pool at minimum 3 months before you plan to begin building . And even after that the more flexible you can be, the more options you'll get as we do have hundreds of pools at present available. Information on buying pools during or post-pandemic is available in this . Let's return to the concern about COVID-19's impact upon The Above Ground Swimming Pool Industry. Royal Swimming Pools, like other companies in the pool industry is in business of providing memorabilia-making products that will bring families happiness each year. Because that's exactly what a swimming spa is; a spot to spend time with your loved ones in the joyous season of summer. In the aftermath of COVID-19 which has resulted in fewer families traveling or buying a new RV or boat due to the concerns over staying-at-home and travel orders, more people are looking to the pool industry. Increased Demand To fully comprehend the significance of this tale it is important to understand this is the business's "peak season" where we receive the most requests and orders for new swimming pools generally occurs from the First Day of Spring (Mid-March) to the day after the 4th of July. This is vital to know because our country's Stay-at-Home orders began at the start of our peak season. For those who want to know more, which indicates that there was a large amount of people contemplating purchasing an all-new pool prior to even learning about COVID-19. Then, as news of the virus started to circulate as travel restrictions became a common discussion point and the amount of people looking to purchase having a pool doubled . Consider a moment about the fact that. It's not an exaggeration. It is the number we have been hearing constantly not just in our own business, but also from our partners, suppliers as well as others pool professionals...a 400 percent increase in business, in phone calls, emails, in the number of orders... 40 percent more than what was completed in the spring of the previous year. Yes, any business proprietor considering those numbers is likely to think about drinking champagne but COVID-19 played a major role in the manner we were able to work with those numbers. Closed Doors Our office doors were shut. Our team was fortunate to have work-from-home alternatives, however they had either limited or new systems available to them. This caused encontradiço methods and processes to run slightly slow than corriqueiro. This meant that we now had a slower access to work at our end, accompanied by more calls and emails, with more and more emails and calls asking for calls, but with little or no availability to answer them. There weren't only us who closed their doors. The manufacturers of liner and pool products were forced to shut down. The major difference is that it isn't possible to create filters, pools, liners or even ladders at your own home... Thus, there were no new products produced. What was on the shelves at distribution or pool companies centers was all there was. Manufacturing This affected this Above Ground swimming pool business the most within the industry. The supply of pools in distribution centers decreased and new deliveries were not arriving to replenish those shelves that were baring because the only the one producer in the United States was allowed to remain operational, DoughBoy Pools. This was due to the absence of COVID-19 cases within West Helena Arkansas when the majority of Above Ground manufacturers are otherwise situated in cities like New York that had countless cases. While Doughboy Pools was permitted to continue to operate, they need to follow new safety rules to follow in order to legally allow it to operate. They are mostly focused on social distancing guidelines set out by the regulations of the government, which significantly restricted the amount of employees they can employ within the facility. We now have a massive reduction in human resources and they're receiving nearly the entirety of the orders for the nation that would normally be scattered across multiple locations. And don't forget this number is more than 400% more than comezinho in the past. The latest information we got from the manufacturer is that the list of products required to be made included " 6 times longer than corriqueiro". This also happened after severe storms on Easter weekend knocked them out of power for a few days in mid-April. The other manufacturers of pool tried hard to offer estimated reopening dates but were pushed back several times due to the local COVID-19 regulations. They opened the lines to call customers but were not allowed to open their factories in order to make anything. Certain Above Ground Pool models were being sold out incredibly rapidly, with no indication of when they would become available again. Our response was to contact those customers immediately after we learned that the pools would have 3-8 weeks late (depending on when the manufacturer opened again, or getting caught in their current orders) and then offer them replacements and upgrades, as well as different sizes, and whatever else we had available from our center of distribution, or we could get them one from H.I.I. from Doughboy Pools all while setting expectations for much longer lead times. Lead Times Increased, and Increased, and Increased However, from week to week, we noticed that the lead times increase and increase. From 3 days to 5-7 days, then two weeks, to 4 to 6 weeks, and finally three weeks without a end to the growing. We attempted to inform our clients of the changes as we learned of them, as it is our policy to establish realistic expectations as it is possible. It was a problem that many times we weren't informed of any delays or out of inventory situations with vendors until after the order had been in the hands of the vendor to complete the order for an extended period of time due to the backups within their own supply chains. In this regard, let's take a look at West Helena, Arkansas, and Doughboy Pools. They make a lot of their own products from liners to pools as well as filters and much more. Establishing expectations with our clients regarding the lengthier lead times they can expect is something but what happens when the company comes out and announces that the materials they use for making the items are out, or in certain cases have already been sold out? What happens if the only location that serves the nation is unable to obtain the materials they require due to the closures of other locations? Where Are We Now? We're here. We write to you. Families looking for an affordable and quick method to provide entertainment and physical activities for their children while they were in quarantine. You were hoping for having a safe and enjoyable location to exercise within the comforts of their backyards? We have many of you who believed in us to help you with that for your loved family members. We are confident that no matter of all the things that are outside of our control we are aware that we have fallen short of many of you. We're working to provide items that create memories that bring joy to families each year. This is not the way we're used to working. This does not bring the customers we serve to bring their families' Summers happiness and optimism in otherwise dreadful times. We are familiar with you as we've talked to us... we've written to you. We know the mother of four children who have been away from school for a few months. We know the father whose family is looking at for alternatives. We are aware of you. We are yours. Here's What We're Doing: We've hired more employees to assist in responding to your inquiries and emails. We're sorry, but that it is taking a long time to respond to everyone. We will address the most urgent inquiries first. We've trained existing employees in other areas, like marketing, in order to process orders or answer your questions. We're applauding and asking our team members to put in overtime, on weekends, and during holidays. Many of them have offered numerous hours of their families due to the fact that they are aware that many of you depend on us to provide your own. We're satisfied with our team members for their efforts in these times of uncertainty because the majority of employees including those who were part-time prior to they started, are now working between 50 and 90 hours per week. We've asked our distribution centres to provide a response in kind, and many have switched to 7-day work weeks and have extended their the hours of operation to 12 hours or in some cases 24/7. Our executive team works seven days a week, supporting our teams wherever they require extra help. We've hired new developers to help us improve and enhance our infrastructure so that we can control orders quicker way. We have made significant improvements to our website in order to deal with the volume of traffic which was leading to website crash. We are investing heavily in our procedures and systems to minimize and lessen the delays and interruptions to communications. We've developed additional online resources to answer the most frequent questions we're getting to ensure that you don't need to wait for the phone to be answered and you are able to get answers quicker. We keep in touch with manufacturers, suppliers distributors, warehouses and others in the pool business to ensure that our information available to you as current as is possible. We will keep anticipated lead times on our site on full display on every page and ensuring that customers know about this prior purchasing. We appreciate your business and appreciate you. We are working tirelessly to solve these issues that affect your orders. We'll continue to work with the faith that things will soon return to vulgar once more.. For all of us. We are waiting to serve you. We're doing the best we can even if it takes longer than normal. We want to thank all of you for all people have shown kind and understanding throughout this. Your words of encouragement will make our extra time worth the effort. Because we're familiar with you and we know who we're putting in to achieve. We thank you to your perseverance. Thank you for your understanding. Our families and ours We would like to wish you and your beloved ones a secure Summer ahead, as we take steps to ensure that Summer (and the summers to be coming) as safe and enjoyable as we can.